General Shipping Information
In-stock merchandise
Is usually processed and shipped within 2 business days if you choose Standard shipping. Orders placed with Premium or Express shipping before 5pm ET will be shipped the next business day.
Backorders
If the merchandise you have selected is currently not in stock we will give you an expected shipping time at checkout or by a follow-up email.
Multiple shipments
The merchandise you order may be filled from several locations and so items may arrive separately. You will not incur additional shipping charges under these circumstances. Your original shipping charge will simply be split across the multiple packages when your order is charged.
You will be charged for each shipment separately when it ships. The total charges for all the shipments will equal to the total for the entire order.
Shipping to multiple addresses
If you choose to ship to multiple addresses we will add $5 for each additional address.
Carriers
ITCSAT CORP uses 4 different carriers to make sure your items arrive to you on time:
- FedEx
- UPS (United Parcel Service)
- USPS (United States Postal Service)
Shipping Costs and Timing
Shipping Methods
We offer these methods for shipping your orders
- Standard — 3 to 7 business days
- Expedited — 2 business days
- Express — 1 business day
- Saturday — Many orders placed on Friday can be received on Saturday. Available only for residential addresses.
Business days include Monday–Friday, excluding holidays.
If for some reason you don’t receive your product, you may be eligible for a replacement product if you notify us within 60 days of your shipping confirmation e-mail.
Shipping Costs
Shipping cost is calculated on a “per item” or “per pound” basis and is based on the shipping method you select (Standard, Expedited, Express, Saturday).
PRIVACY POLICY
We take your privacy seriously, and we want you to know how we collect, use, share and protect your information.
This Privacy Policy tells you:
- What information we collect
- How we use that information
- How we protect your information
- Your choices regarding your personal information
This Policy applies to ITCSAT CORP. We may post additional information if more details are needed to explain our privacy practices.
INFORMATION WE COLLECT
Information You Give Us
We collect and store information you provide through our websites. For example, we collect information from you when you place an order, create an account, call us with a question, create a List, write a review, or use any of our services.
The information we collect from you includes things like:
- Your name
- Your mailing address
- Your e-mail address
- Your phone number
- Your credit card number and other payment information
- Your driver’s license number
- Credit application information, such as your Social Security number
HOW WE USE THE INFORMATION WE COLLECT
We use the information we collect for things like:
- Fulfilling orders and requests for products, services or information
- Processing returns
- Tracking and confirming online orders
- Delivering or installing products
- Marketing and advertising products and services
- Establishing and managing your accounts with us
- Communicating things like special events, sweepstakes, promotions and surveys
- Operating, evaluating and improving our business
Data Retention
We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.
HOW WE PROTECT THE INFORMATION WE COLLECT
We use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. ITCSAT CORP.cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
We use a variety of information security measures to protect your online transactions with us. The ITCSAT CORP. websites use encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our websites such as ordering information, including your name, address and credit card number.
YOUR CHOICES REGARDING THE INFORMATION WE COLLECT
You may choose to
- Update and correct your personal information
- Deactivate your account
- Request removal of content or personal information posted by you from our website, Please note: Even if we are able to anonymize or make your content or information no longer visible, this does not ensure complete or comprehensive removal of your content or personal information from the Internet.
To do any of these, let us know by one of these methods:
- Send an e-mail with your request and current contact information to: info@itcsat.com
- Send a letter with your request and current contact information to:
ITCSAT CORP.
Attn: Customer Care/Privacy
PO BOX 310701 - Miami, FL. 33231
PROTECTING CHILDREN’S PRIVACY
We are committed to protecting children’s privacy on the Internet and we do not knowingly collect personal information from children under the age of 18.
PRIVACY POLICY UPDATES
We may need to update our Privacy Policy as ITCSAT CORP. and our customers grow and evolve. If we make material changes, we will notify you by e-mail (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective, as well as inform you of any choices you may have with respect to these changes.
Refund Policy
Once we receive your returned item, a refund is initiated immediately. The way your refund is processed depends on your original payment method:
- If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
- If you paid by check, refunds will be sent by check within 5 business days of receipt of the returned item.
If you have questions or complaints regarding our privacy policy or practices, please contact us at
HAVE QUESTIONS?
If you have any questions about our Privacy Policy or practices, we’ll do our best to answer them. Here’s how to contact us:
Phone:
1-863-325-3688
E-mail:
info@itcsat.com
Address:
- ITCSAT CORP.
Attn: Customer Care/Privacy
PO BOX 310701 - Miami, FL. 33231